Video library

Welcome to our video library, which features paired sets of communication skills videos. Each pair addresses a scenario involving a physician and an associate. One video in the pair illustrates the scenario with realistic communication skills, while the other demonstrates empathic communication skills.

You can filter the list to see only the videos that demonstrate the communication skill type and/or relationship you are interested in.

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Complaint between physician and department head using empathic communication skills.

6:49 minutes
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Complaint between physician and department head using realistic communication skills.

4:37 minutes
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Physician deals with angry patient using empathic communication skills.

4:30 minutes
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Physician deals with angry patient using realistic communication skills.

3:10 minutes
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Patient requests specialized lab work from physician using empathic communication skills.

5:38 minutes
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Patient requests specialized lab work from physician using realistic communication skills.

3:23 minutes
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Concerned colleague reaches out using empathic communication skills.

3:46 minutes
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Concerned colleague reaches out using realistic communication skills.

2:24 minutes
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Inexperienced resident asks radiologist for MRI using empathic communication skills.

2:55 minutes
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Inexperienced resident asks radiologist for MRI using realistic communication skills.

2:13 minutes
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A conversation between Mike and Chris in which neither is using the model of Compassionate Communication, as outlined in the Effective Conversations materials.

5:51 minutes
Scenario 2

A behind-the-scenes look at Mike as he is preparing for his conversation with Chris. Mike reflects what both he and Chris might be observing, feeling and needing.  He makes some notes to help prepare for a challenging conversation.

5:33 minutes
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A conversation between Mike and Chris in which Mike is using the model of Compassionate Communication and Chris (the surgeon) is not.

7:48 minutes
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A conversation between Mike and Chris in which Chris is using the model of Compassionate Communication and Mike (the medical director) is not.

6:50 minutes